2025-04-03T08:04:02Z

---

This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now.

A Ukrainian drone operator has revealed how he maintains direct communication with drone manufacturers, utilizing tools like text messaging and FaceTime to discuss enhancements that make the technology better suited for battlefield conditions. Dimko Zhluktenko, a key drone operator with Ukraine's Unmanned Systems Forces, has extensive experience operating both strike and reconnaissance drones. He shared insights with Business Insider, emphasizing that the ease of collaboration with local manufacturers significantly improves operational efficiency.

Zhluktenko explained that during training sessions, operators often send videos and images to manufacturers. This real-time feedback allows for swift adjustments, ensuring that any issues—be it technical problems or parts needing replacement—are addressed quickly and effectively.

While many of the drones utilized by Ukrainian forces are domestically produced, the military also employs foreign models, such as the American Switchblade and Turkey's Bayraktar. The landscape of drone manufacturing in Ukraine is robust, featuring hundreds of companies ranging from larger state-backed operations to smaller enterprises working out of garages, all contributing to a diverse array of drone types. This integrated communication between manufacturers and troops enables rapid iterations on drone designs to meet specific battlefield needs.

When discussing the advantages of Ukrainian drones, Zhluktenko asserted, "Normally, having the Ukrainian option is somewhat better simply because the response time is much quicker." He acknowledged that while foreign drones are not inherently inferior, those manufactured locally tend to be battle-tested and finely tuned for the unique challenges of the ongoing conflict with Russia. He noted the cumbersome bureaucracy often associated with larger Western companies, which can lead to slower response times and less effective solutions.

In contrast, Zhluktenko described Ukraine's streamlined communication process as a "short feedback loop." Manufacturers can quickly design new drones or modify existing ones based on operator input. Often, drone operators receive direct requests from manufacturers to test new prototypes in real combat scenarios. This collaboration essentially functions as market research, helping manufacturers tailor their products to meet operational needs.

The hands-on approach taken by Ukrainian manufacturers allows them to provide prompt repairs and replacements, minimizing disruptions in training or combat. Zhluktenko recounted instances where they faced technical difficulties with a drone; they would call the manufacturer directly, and often, the response was immediate. Replacement parts could arrive the following day, ensuring that operations continued smoothly.

"The communication here is tremendously effective," he emphasized, highlighting that the absence of bureaucratic hurdles facilitates an open line of assistance. In contrast, he noted that similar interactions with Western drone manufacturers rarely yield the same level of efficiency.

Zhluktenko asserted that Ukrainian manufacturers are motivated by the necessity to provide quality products for soldiers. If the soldiers believe in the effectiveness of the technology, the manufacturers can present their success to the government, which may lead to increased orders and scaling of production. This symbiotic relationship serves a greater purpose: enhancing Ukraine's chances of success in a challenging conflict.

The way drones are developed in Ukraine differs significantly from practices observed in Russia and many Western nations, leading to both benefits and challenges. While the rapid innovation fosters the creation of a diverse array of drones that adapt to the evolving battlefield, it also presents logistical hurdles for individual companies looking to scale production.

In the current conflict, drones have played an unprecedented role, utilized more than in any previous war. They serve multiple purposes, including reconnaissance missions, tracking and targeting Russian military assets, and even striking maritime and land-based facilities deep within Russia's borders.

According to Ukrainian President Volodymyr Zelenskyy, the nation produced 2.2 million drones in 2024 and has plans to further ramp up production in 2025.

Despite the impressive manufacturing capabilities, Ukraine continues to rely on Western drones to supplement its defenses, especially as the military grapples with shortages of other resources. This reliance often arises from direct purchases made by soldiers or support from international allies.

Despite receiving billions in aid from partners, including significant contributions from the United States and European nations, there have been moments when this assistance fell short. As the conflict has progressed, Ukraine has increased its domestic weapon production, aiming for greater self-sufficiency. In 2024, it was reported that 30% of military equipment in use was domestically produced.

This shift towards producing more in-house weaponry reflects the growing need for reliability, especially as the dynamics of international support fluctuate. Experts warn that Ukraine could struggle to sustain its military efforts for extended periods without external assistance, particularly from the U.S., which has historically been its largest benefactor. While European nations are enhancing their defense budgets and pledging continued support, there remains uncertainty over whether this influx can replace the advanced weaponry once provided by the U.S.